Effective date: August 5, 2026
Carillow Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect through Carillow.com and related services (the "Service"), how we collect it, how we use and share it, and the choices and rights you have. It applies to buyers, dealers, and visitors alike.
We collect information: (a) directly from you, when you register, submit a listing, place a bid, or contact us; (b) automatically, through cookies and server logs as you use the Service; and (c) from other users, where the Service's design requires it — for example, a dealer's bid on your Showroom, or a buyer's Deal Lock confirmation.
We use session cookies for authentication and first-party analytics (PostHog and Vercel Analytics) to understand how the platform is used and improve it. We do not use advertising cookies, and we do not use cookies for cross-site or cross-context behavioral advertising. You can disable cookies in your browser, but this will prevent you from logging in.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only:
Depending on where you live, you may have rights under state privacy laws (such as California, Virginia, Colorado, Connecticut, or similar) to: know what personal information we hold about you; request a copy of it; correct inaccurate information; delete it, subject to legal retention requirements; and not be discriminated against for exercising these rights. Because we don't sell personal information or share it for cross-context behavioral advertising, there is no sale or targeted-advertising opt-out to exercise. To submit a request, email admin@carillow.com — we'll verify your identity before responding and reply within the time required by applicable law.
We retain account and transaction data for 7 years to comply with financial record-keeping requirements. You may request deletion of your account data at any time; deal records required for legal or billing purposes will be anonymized rather than deleted.
We use industry-standard security practices including TLS encryption in transit, encrypted database connections, role-based access controls, and rate limiting on authentication endpoints. No system is 100% secure; please use a strong, unique password for your account.
In addition to the state-specific rights above, you can: access and update most of your account information directly in-app; opt out of non-transactional emails at any time by clicking unsubscribe; and request account deletion by emailing us. Some information, such as records tied to a completed deal or a legal obligation, may be retained as described in Section 8.
Carillow is not intended for, and we do not knowingly collect personal information from, anyone under 18. If we learn we've collected information from someone under 18, we will delete it. Contact us if you believe this has occurred.
The Service may link to third-party sites we don't control, such as a dealer's own website or Google Business profile. This Policy doesn't apply to those sites — review their privacy practices separately.
Carillow currently operates only within the United States, and the Service is not directed at or intended for use outside the U.S. If you access it from elsewhere, you do so on your own initiative and are responsible for compliance with local law.
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email and update the effective date above.
Questions or requests? Email our privacy team at admin@carillow.com, or write to us at Carillow Company, PO Box 1061, Walkertown, NC 27051.