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Frequently Asked Questions

Plain-language answers about how Carillow works, what it costs, and how your information is handled.

What is Carillow?

Carillow is a car-buying marketplace where you add vehicles you're interested in to a "Showroom," and dealers compete to give you their best offer — instead of you negotiating in person at a dealership. Carillow itself is not a dealer and never buys, sells, or takes title to any vehicle; it connects you with independent dealerships who do.

How does Carillow work?

Browse listings and add any vehicles you like to your Showroom — from any dealer, any brand, no account required. When you're ready, create a free account and activate your Showroom. Every dealer with a matching vehicle gets notified and has exactly 48 hours to submit their best offer. You review every offer side-by-side and pick the one that works for you. Once you accept an offer, that price is recorded in writing on Carillow. Final purchase terms are completed with the dealer.

Is Carillow free for buyers?

Yes. Browsing, building a Showroom, and receiving dealer offers are completely free for buyers, with no credit card required at any point.

How much does Carillow cost dealers?

Dealers pay a flat $75 platform fee only when a deal actually closes — there are no monthly fees, no per-lead charges, and no cost to list inventory. New dealers get a 30-day free trial with $0 platform fee.

What does Carillow require from dealers before they can list?

Every dealer registers with real business details — dealership name and physical address — and Carillow's team reviews new dealer applications before they're able to list inventory or submit offers.

Do dealers see my personal contact information?

No, not unless you accept one of their offers. A dealer only learns your name and email once you choose to accept their offer — up until that point, they only see the details of your Showroom request.

Am I obligated to accept an offer?

No. You can review every offer you receive and decide not to accept any of them, with no obligation to purchase.

What does Price locked on Carillow mean?

Once you accept an offer, that price is recorded in writing on Carillow. Final purchase terms are completed with the dealer.

Where does Carillow operate?

We're launching first in the Charleston, SC area, then expanding market by market.

Have a question that isn't answered here? Email us at admin@carillow.com.